Purrks
- What is Jellycat Purrks?
- How do I join the rewards programme?
- Why can't I purchase my Purrks store items yet?
- What if I can’t remember if I have an account, or what my account password is?
- How do I access my Purrks dashboard?
- What are the different tiers and how do I progress?
Order Help
- How can I contact you?
- What time do you launch new products?
- Why is product availability different between the websites?
- Why are there different location based websites?
- What do I do if something is wrong with my order?
- What do I do if something is wrong with my order bought from a Jellycat stockist?
Shipping & Delivery
- Easter Weekend Cut Off Dates
- How long does it take for an order to be delivered?
- How much will delivery or shipping cost?
- Is it possible to track my order?
- What countries and regions can I ship to?
- When will my order ship?
Returns & Cancellations
Product Information
- Where can I find the Space Collection?
- When Can I Meet the Rosie Lea Mug of Tea?
- Valentines and Year of the Horse launch
- All About Our Blue Dust Bags
- When Can I Meet the Snowsuit Bunny & Bear?
- Can I buy in bulk on your website?
Payments & Refunds
Events & Activations
My Account
First Appearance
- Blaithnaid Bunny - Brown Thomas and Arnotts
- Bartholomew Bear Junior Pilot Outfit - Harrods Heathrow & Knightsbridge
- Fergus Frog Bag Charm - WeChat Mini Programme
- Amuseables Cariss Curling Stone - La Rinascente, Milan
- Bashful Bunny Gold Medal Ski Outfit - La Rinascente, Milan
- Amuseables Camellia Matcha Bubble Tea