How can I contact you?

Phone
You can reach our London office Monday–Friday, 9:00 AM – 8:00 PM (UK time) at [phone].

Please note that during bank holidays, our phone lines will be closed.

Chat to us

• Monday–Friday: 9:00 AM – 8:00 PM (UK time)

• Saturday & Sunday: 9.00 AM – 8:00 PM (UK time)

To write to us, please fill out our contact form or email us at [e-mail], and one of our friendly customer care team will be very happy to help.

You can also write to us at:
Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ

We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us.

 

If you have any questions about this Privacy Policy, you may contact us in writing to:

Legal Department

Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ

If you are an influencer interested in working with our PR team, please write to [e-mail] with your EPK and details of your social accounts.

We love hearing from our friends and fans and are truly grateful for every letter, email and message we receive - thank you. Our characters mean a great deal to us and we're glad to hear they bring so much joy and also comfort during difficult times. That said, please be aware that the Jellycat team may have a legal or safeguarding obligation to share communications involving trauma or criminal matters with the appropriate authorities, including the police.