How can I contact you?

On Wednesday, December 24, our opening hours are from 9 a.m. to 1 p.m. 

We are closed on Thursday, December 25, Friday, December 26, and Thursday, January 1, 2026.

On Wednesday, December 31, we are open from 9 a.m. to 1 p.m.

Phone
You can reach our London office Monday–Friday, 9:00 AM – 5:00 PM (UK time) at [phone].

Chat to us

• Monday–Friday: 9:00 AM – 8:00 PM (UK time)

• Saturday & Sunday: 9.00 AM – 8:00 PM (UK time)

To write to us, please fill out our contact form or email us at [e-mail], and one of our friendly customer care team will be very happy to help.

You can also write to us at:
Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ

We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us.

 

If you have any questions about this Privacy Policy, you may contact us in writing to:

Legal Department

Jellycat Ltd
Westworks Building
195 Wood Lane
London
W12 7FQ

If you are an influencer interested in working with our PR team, please write to [e-mail] with your EPK and details of your social accounts.