Why was my order cancelled or restricted?

At Jellycat, we want to ensure fair access to our products for all customers. As part of this commitment, we reserve the right to cancel or restrict orders in certain circumstances.

This may include situations where:

• The shipping address appears to be linked to a forwarding or freight service

• An item limit has been exceeded

• Multiple orders have been placed to the same address or using the same account in an attempt to bypass order limits

These measures are in place to help prevent bulk purchasing and reselling, and to ensure more customers have a chance to enjoy our products.

In some cases, an order may also be cancelled because the item has been oversold and stock is no longer available. While this is outside of our control, we understand it can be disappointing and are happy to answer any questions you may have.

Thank you for your understanding.