Can a Jellycat be personalised?

Yes, we have a variety of personalised options! You can view our personalisation page Personalised Soft Toys - Official Jellycat Store to view our collection. 

The personalised options are our selection of Jellycat Bunnies, Jumpers, Soothers, Dragons and Amuseable which can be embroidered with a chosen name, thread colour and font. These beautifully embroidered names add that extra special touch to the perfect gift for a newborn, friend or loved one.

We have therefore recommended the colour of thread we think will compliment each item on their product pages to hopefully help you make this decision. However, you can, of course, choose any of the 5 colours of thread if you have a favoured colour in mind!

Dispatch & Delivery

Please allow an extra 3 working days onto your expected delivery time, to allow our team time to embroider your item.

Returns and Refunds

Our returns policy does not apply to any items that have been personalised, or if any incorrect information has been provided to us during the ordering process. Due to the nature of personalised items, we are therefore unable to refund or exchange any embroidered items.

If your item arrives with you damaged or faulty please contact us here or call us at [phone]

T & Cs

We have some restrictions on our personalised products. We can’t do the following:

Use special characters (for example # and *) or emojis

Add offensive or inappropriate messages to your personalised product

We reserve the right to decline your personalised text and would ask you to check our Terms and Conditions before purchasing personalised items.