We are sorry to hear that you are not happy with your order. If your Jellycat arrived damaged, please reach out to us right away so that we can look into this as soon as possible.
If your Jellycat arrived in tip-top shape but you are still unhappy with it, we offer fuss-free returns within 60 days of receiving your package. Please refer to our Returns & Cancellations – Jellycat Ecommerce (zendesk.com) for more details.
With any purchases made by our stockists, we encourage customers to reach out to the retailer from whom they made the purchase. We believe in fostering strong relationships with our stockists and trust that they will provide excellent customer service.
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