Submit a request

Please enter the form below for any queries, or call our London office Monday to Friday, between 9am-5pm (UK time) on +443330 040900.
For USA or Canada, please call our Minnesota office Monday to Friday, between 9am-7pm (CST) on 866-445-3559.

Please provide your order number. If you don't know, please enter N/A.

Please provide your order number. If you don’t know, please enter N/A. We may not be able to apply any changes or cancel your order if it is too far along in our automated processes or has already been prepared for its journey.

Please provide your order number. If you don’t know, please enter N/A. *Personalised items are not eligible for returns

Who is your order being delivered to?

*Please attach photos of the packing slip provided inside your package and the item(s) you received.

*Please attach photos of your Jellycat item, the damage, and all tags.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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