Submit a request

Please enter the form below for any queries, or call our London office Monday to Friday, between 9am-5pm (UK time) on +443330 040900.
We kindly ask you do not send us any images of a sensitive nature when contacting our Customer care team, thank you for your understanding.

Please provide your order number. If you don't know, please enter N/A.

Please provide your order number. If you don’t know, please enter N/A. We may not be able to apply any changes or cancel your order if it is too far along in our automated processes or has already been prepared for its journey.

Please provide your order number. If you don’t know, please enter N/A. Please submit a new form per order as we cannot accept more than one return per request. *Personalised items are not eligible for returns.

*Please attach photos of your Jellycat item, the damage, and all tags.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

*Please attach photos of all item(s) you received.

*Please attach photos of all item(s) you received.

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